STAVI industrial catering is recruiting an Operations Manager

I. Job objective:

Manage and run all operations at the company’s industrial catering kitchens and offices in a professional and effective manner.

II. Specific duties:

1. Maintain and nurture relationships with the customer’s kitchen management team

2. Handle situations and incidents arising with customers at the kitchen

3. Master the customer contact process, the complaint handling process and the process for receiving and resolving customer information

4. Understand the work situation and the specific characteristics of each kitchen in order to propose effective kitchen management strategies to the Board of Directors

5. Understand the kitchen regulations and rules and adjust them appropriately for each kitchen

6. Establish processes and regulations to ensure that kitchens carry out their daily work in an orderly manner, with sanctions in place

7. Plan monthly training for kitchen staff on the regulations and professional practices of industrial catering kitchens

8. Control and take responsibility for food cost and labour cost, ensuring they meet the monthly targets set by the company

9. Hold weekly briefings with the kitchens to promptly record incidents and provide measures to deal with them

10. Proactively plan work according to the objectives required by the Board of Directors and report kitchen figures and activities promptly

11. Be proactive and creative in proposing new methods to improve kitchen operations management

12. Arrange, assign and coordinate staff recruitment at the kitchens to ensure smooth and effective kitchen operations that are highly rated by customers

13. Be able to set up equipment, utensils and personnel for the company’s newly opened kitchens

III. Benefits

1. Receive thorough, in-depth training to improve professional expertise and soft skills

2. A clear training and promotion path for employees

3. Work in a professional, dynamic and creative environment

4. Enjoy full benefits in accordance with the law and with the Company’s regulations

6. Receive a 13th-month salary and holiday and Tet bonuses

7. Enjoy the company’s team building and travel benefits

8. Income 25 - 35 million VND/month ( depending on ability and experience)

IV. Requirements:

1. Education/professional qualifications:

- College degree or higher in Business Administration, Commercial Economics or Marketing

- Proficient in office software such as Word, Excel, PowerPoint… & work-related applications

2. Skills:

- Skills in managing, organising, arranging and supervising work

- Planning and teamwork skills

- Analytical, synthesis and reporting skills

- Good communication and persuasion skills

3. Experience:

- At least 2 years of experience working in an industrial catering kitchen environment

4. Personal qualities:

- Able to work well under high pressure

- Honest, ambitious, careful, detail-oriented and enthusiastic at work

- Creative and flexible. Able to travel for work

5.Application information:

Call/Zalo: 0919.628.598 – 0964.903.499 (Recruitment Dept.)

Email for CVs: tuyendung@stavi.com.vn

Office address: 62 Thanh Liet - Hanoi

Documents to prepare before starting work:

- ID card (notarised within the last 6 months)

- Household registration book (notarised within the last 6 months)

- Curriculum vitae (notarised within the last 6 months)

- Health check certificate (notarised within the last 6 months)

- Diplomas and certificates